FAQs

Do you have the item in stock? 

  • In stock: We have stock at our local warehouse. You can see how many we have in stock, add these products to your cart and check out. 
  • Sold out: We usually carry stock of this item but it has sold out. Please get in touch to get an ETA and reserve an incoming product. 

Delivery options and what they cost

We understand that if you buy something online, you want it yesterday. We pride ourselves on offering FREE lightning-fast shipping.

  • All orders are sent on Overnight delivery service with The Courier Guy
  • Overnight Service may take 2 days to reach outlying areas 
  • The daily cut-off for Overnight Delivery is 13:00

Can I collect my parcel? 

Yes, you can collect your order from our warehouse Saxenburg Park, Kuilsriver. (Monday to Friday 07:00 - 15:00)? Just choose the collection option at checkout- we'll follow up with the specifics. Please note that we are very strict about payment if collecting. We will not release any goods if we are not 100% comfortable about payment. We accept the following as payment confirmation in order to release the goods. 

  • Payfast Card Payment (any customers, new or returning)
  • EFT from FNB to FNB, pending fund clearance (any customers, new or returning)
  • Normal EFT from other banks to FNB (return customers only)
  • Instant EFT from other banks to FNB, pending fund clearance (Any customers, new or returning) 
  • Cash (any customers, new or returning)

What payment options are available?  

  • EFT
  • EFT via Payfast
  • Credit card: VISA & Mastercard

What is your policy on returns and or exchanges?

We are more than happy to exchange any product for something else or a full refund* if you feel that the item you chose isn’t quite right for you. See our Return Policy page for more. 

*If paying with any card, 4.5% of the transaction value goes to the credit card payment facilitation company. "Full Refund" means that we will return the full amount we received after the credit card service fees. If you are at all unsure that what you're buying is ideal for you, rather opt for EFT payment to be safe. 

Where is my order? How can I track my order?

You will receive an email with your tracking number once your order has been collected by our couriers. You can also find tracking number for your orders under "My account"